COVID 19 - HOW WE PROTECTING OUR GUESTS

Posted on Tue March 17, 2020.

Check out our flexible cancellation policy and our health and safety procedures that have been implemented at Six Sandton.

We would firstly like to say that we hope that all our guests are safe and sound, and would like to put their minds at ease that we are taking every precaution humanly possible to ensure that SIX SANDTON is as sterile as possible!

We understand that there is uncertainty at this point in time with bookings, please take note we have implemented a very flexible cancellation policy, which allows you, the guest, to cancel/postpone free of charge up until 1 day before arrival.

Additionally, we have implemented the following health and safety procedures already:

1. Following guidelines from local authorities;

2. Staff have been provided training and information regarding COVID 19;

3. Sterilizing common facilities throughout the day;

4. Sterilizing rooms between guests;

5. Staff are instructed as to how to sterilize properly and safely;

6. Staff sterilize between interacting with guests;

7. Staff sterilize between transactions;

8. Increased focus on hand hygiene by all staff;

9. Increased cleaning and hygiene protocols;

10. Regular disinfection of exposed surfaces such as door handles, card terminals and buttons with anti-bacterial liquids;

11. Offer disinfectant dispensers in public areas to our guests;

12. We have switched our products to pre approved disinfectants;

13. We have added disinfectants when washing laundry; and

14. If we are alerted or suspect a case of COVID-19 at one of our rooms, we immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both guests and associates. We undertake an additional cleaning and disinfecting protocol of the common areas of the hotel as well as the areas we know the guest has been during their stay. In addition, the guest house seals the guest’s room (e.g., preventing entry by staff or others) and undertakes a room recovery protocol that is designed to disinfect everything in the room including sanitizing the air.